How to Land your First Call Center Job

Have you heard adults asking youngsters about their career prospects? I am sure no one ever said that working in a call center is their dream, or working at McDonalds is a good start. To be honest, both of those options are pretty good because you’ll be making a lot more money than your haters. Call center jobs are prevalent all over the world and do not demand high qualifications.

Many people start working at a call center as a temporary gig, and later turn it into a fulltime career. Most call centers are open to recruit fresh candidates, and only the top names in the industry demand some experience. A high school diploma is enough to get in as long as you have fair command over spoken language.

Joining call centers has become a widespread trend in underdeveloped countries and almost all jobs are outsourced from first world countries like U.S, U.K, and Australia. Due to time difference between the two regions, majority of call centers will require you to work a night shift. The employer will prefer that you are available twenty-four hours a day, and seven days a week. You will obviously get time off from work, but expect to be called in at very odd hours any day.

If you wish to amplify your chances of landing the job, you shall agree to be accessible at all times. However, do not make promises you cannot keep because unprofessional workers are easily replaced. In case you are only willing to work the standard nine to five, then this is probably not the right field for you. The requirements of a call center job are quite different from traditional workplace contracts.

You will easily find call center vacancies in your area through job sites like Indeed and Glassdoor. Learn about all the companies you apply to, by checking out their website and reading employee reviews. When you are summoned for an interview, make sure to leave a good impression by showing off your knowledge about the place. The employer will be unhappy if you know nothing about their business.

Do your research on call center job skills and comprehend what an ideal candidate looks like. Ponder over your own abilities and be aware of what you can offer; compose your cover letter accordingly and never sell yourself short. Present yourself confidently and convince the employer that you will be a good addition to their team.

As a call center agent you will have to talk nonstop on voice calls with numerous people every day. Many of them will speak rudely and refuse to listen to a word you say. Some will have rather unorthodox accents, and you might have a hard time figuring out their speech. Preparing yourself in advance shall improve your chances of selection.

During the official interview, your verbal communication must be spotless. Avoid stammering or long pauses while you speak. Your English (or any other required language) must be fluent, and your tone should be loud and clear. Do not overthink your responses because you have to keep the conversation in flow. Learn the ‘Phonetic Alphabet’ so your employer knows that you can deal with clients possessing unconventional pronunciation.

Call center jobs can be stressful, so most companies are looking for recruits with a cool temperament. The talent of multitasking is another trait that will win you several points. Most call center agents have to operate on a computer while listening to a customer on call. If you think that is easy and prove your proficiency to the employer, there are high chances that you receive a promotion or additional benefits within a brief period.

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